This Privacy Policy explains how P R CARTER HEATING & PLUMBING LTD (“Prcarterph”, “we”, “us”) handles personal data for visitors and customers of prcarterph.shop. We are the data controller for the information described below.
1. Who we are
P R CARTER HEATING & PLUMBING LTD, a company registered in England and Wales under company number 05066493, with its registered office at Cart House 2 Copley Hill Business Park, Cambridge Road, Babraham, Cambridge, CB22 3GN, United Kingdom. For any privacy request, contact support@prcarterph.shop or call +44 7856996695.
2. What we collect
- Contact and order details: name, email, shipping address, phone number.
- Order information: items purchased, order value and history.
- Payment confirmation only — card numbers are processed by our payment providers and never stored by us.
- Technical data: IP address, browser type and basic analytics about how you use the site.
- Messages you send through our contact and bulk-enquiry forms.
3. How we use your data
- To process, ship and support your orders.
- To respond to enquiries and provide customer service.
- To meet legal, tax and accounting obligations.
- To improve our products, website and service.
- With your consent, to send occasional product updates you can unsubscribe from at any time.
4. Legal bases (UK & EU GDPR)
We rely on contract (to fulfil your order), legal obligation (tax and consumer law), legitimate interests (running and securing our store) and consent (marketing emails and non-essential cookies).
5. Sharing your data
We share data only with service providers who help us operate: payment processors (such as Stripe and PayPal), shipping carriers, and email/hosting providers. They process data under contract and only as instructed. We do not sell your personal information.
6. International transfers
Some providers operate outside the UK/EEA. Where they do, transfers are protected by appropriate safeguards such as Standard Contractual Clauses or an adequacy decision.
7. Retention
We keep order records for as long as required for accounting and legal purposes (generally six years in the UK), then delete or anonymise them. Marketing data is kept until you unsubscribe.
8. Your rights
You have the right to access, correct, delete, restrict or port your data, and to object to certain processing. California residents (CCPA/CPRA) may request access to or deletion of personal information and opt out of any “sale” — we do not sell personal information. To exercise any right, email support@prcarterph.shop. You may also complain to the UK Information Commissioner's Office (ico.org.uk).
9. Cookies
We use essential cookies to run the cart and checkout, and limited analytics cookies to understand site usage. You can control cookies through your browser settings.
10. Changes
We may update this policy from time to time. The latest version will always be posted on this page with a revised date.